Returns & Exchanges
What items are eligible for returns?
Handmade and new items are generally eligible for returns, with some exceptions: custom orders and orders refused or unclaimed at customs are not eligible for returns or exchanges.
Vintage, used, and New Old Stock (NOS) items are sold as-is and are not eligible for returns unless the item is damaged during shipping or we have made a significant error in the listing. If you feel we may have missed a critical detail or if your order is damaged during shipping, please contact us.
Details about a used item's condition and flaws are included in the listing and pictures, so please be sure to read the description thoroughly and view all of the photos using the zoom feature. We don't accept returns or exchanges based on details that are listed in the description or photos. If you have any questions about an item, please feel free to contact us before making your purchase.
If you believe your item has been lost in transit, please contact us and we can file an insurance claim. Please note that the earliest we can file a claim for a lost item is 20 business days after the ship date for US orders or 40 days after the ship date for international orders.
How to Return an Item
Please contact us within three days of receiving your order to inquire about a return or exchange. If a return is approved, you will receive a Return Authorization (RA) number and specific instructions about how to return the item.
The RA number is required for all returns. Items should be shipped back within 3 days of receiving an RA number. Items shipped after 3 days or without an RA number may be returned at the buyer's expense if requested.
The refund amount will be for the purchase price only, shipping charges are non-refundable unless we have made an error. Shipping costs to return items are the responsibility of the buyer.
Delivery Confirmation is required on returns, and the tracking number must be provided at the time the item is returned. Insurance for the full amount is recommended since refunds cannot be given if the package is lost or damaged in transit.
Items must be returned in original, unused condition and in their original packaging. If your item or packaging was damaged during transit, please note this when requesting a return. Please retain the original packaging, as it may be needed to file an insurance claim.
Upon receipt of the item in its original, unused condition, the purchase price will be refunded by crediting the original method of payment within 3 business days.